Family Support · Professional NRI services

Family support enquiries

Start with their wishes, your relationship and one specific task. Permission comes before acting or sharing details.

Service scope, location and fees agreed before proceeding.

Is this your situation?

Start with one clear question.

A family member exploring a practical request for another adult.

You can enquire for yourself or, with permission, for another person. No account or document upload is needed.

How to approach the request

  1. Describe the task without sharing sensitive details.

  2. Check the person’s wishes and permission.

  3. Discuss the location, assistance scope and who may coordinate.

  4. Review a concise WhatsApp enquiry and choose what to share.

Their wishes come first

A simple permission check

  1. Ask what they want.

    Confirm the person knows about the request and is comfortable with you enquiring.

  2. Separate enquiry from authority.

    Permission to ask a question does not automatically authorise document collection, property access or decisions on their behalf.

  3. Review what you share.

    Start with the relationship, location and practical task. Leave out medical details and identity documents.

What if I do not have their permission yet?

You can ask a general question about whether help may be available. Avoid sharing the person’s identifying details or requesting action on their behalf until permission and any formal authority are confirmed.

Before we agree the task

Confirm the practical task, location and responsibilities with NRIHero. The person’s permission and any formal authority are required before action. This enquiry flow is not an emergency or clinical-care service.

Your next step

Ask about this task and its scope

Send a short WhatsApp enquiry. Confirm the available assistance, responsibilities and quote before proceeding.

Explore NRIHero

Preferences

Talk on WhatsApp